Guest Reviews

Feedback is the breakfast of Champions.
Whilst we endevor to go beyond every guests expectations, we know we sometime fall short. Therefore we always appreciate feedback… Good or bad..

 

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 15 reviews
by Annette Knight on The Burlington Hotel.
Near seafront

We had a good holiday at the Burlington. Food good some grapefruit or prunes would have been welcome at breakfast, not a large english breakfast but a good selection enough for us, dinner was nicely cooked and tasty. Bedroom was clean but dated small onsuite 1970s, our only complaint was the twin beds very uncomfortable badly needed new mattresses staff did put a topper of some sort on but still not good we ended up lying on duvet as well, good job weather was very warm as had sheet over us.

by Colin Cross on The Burlington Hotel.
Thank you Burlington

Just had a lovely holiday on the Isle of Wight at the Burlington Hotel. It is an inexpensive 2 star Hotel that manages to deliver 4 star service. The decor may be a little tired in places, but scrupulously clean with happy, helpful staff. Good food with plenty of choice, amusing entertainment, a small pool and Jacuzzi. They even had a dedicated charging point for electric vehicles.What more could you ask? Thank you Burlington.

by Emawick on The Burlington Hotel.

The Burlington is clean, comfortable, warm (very) with lovely staff.Evening entertainment was a laugh, winning the bingo was my highlight!Breakfast wasn’t the best, I need a good fill to start the day me haha.Evening meals were lovely, approx 5 different meals to choose from, pre choice at breakfast which makes life much easier for the staff and cuts wastage which is a good thing. 3 courses every night and water on the table, staff were pleasant and helpful.One evening we got the evening meal time wrong and the hotel manager knocked on our door to ask if we were coming down to eat, ensuring we didn’t miss our meal this is something I’ve never experienced before and a credit to the staffs attitude.It was my first time on the Isle and the hotel was located in a nice central area, enough to stroll about and explore your surroundings.I would stay here again and I would recommend for anyone staying over for a few days

by tessa776 on The Burlington Hotel.

I read lots of not so good reviews on here but overall it was a good break. It was a value break so did not expect 5 star which others seem to with the negative comments they made. The problems we had was linked to the coach, so it wouldn't be right to review the hotel with that in mind.The hotel was close to the beach and shops. We requested rooms close together and that's what we had. The room was okay, decent size. The hotel was overall clean and tidy but there is room for some improvement with decor, shower pressure etc. There were tea and coffee supplies in the room and these were replenished daily. Lots of towels provided. I enjoyed having breakfast and dinner made and although not huge portions (for some), was plenty for me and I cleared my plate every time. Lots of choice and also a children's menu.The all inclusive deal was good value if you drink a lot although we were not big drinkers others were clearly there to take full advantage of this and we overheard staff complaining to the driver about people's behaviour on our first night whilst we were in our rooms. There was entertainment each night and bingo. We didn't stay long as we had a child with us. What we heard was geared to the age of the majority present.The main pull was the pool just in case the weather was typically British. We went there on arrival on Friday, towels there. Not a large pool but fine for us to kill some time. We had to ask for the steam room to be switched on but it still wasn't hot enough by the time we left the pool. When we went back on Sunday there was a sign saying closed due to vandalism. I asked reception and they said someone had pulled off some of the mosaic tiles by the jacuzzi, I advised her there were tiles to the side when we used the pool Friday however she advised no one had reported it, however one of the staff had accompanied us to the area on the Friday when they switched on the steam room. We were very disappointed that we could not enjoy it again. There were only 3 children in the hotel and the tiles were off when we first went to the pool. Adults eh? It's a shame that one or two people can spoil things for many!I would go back to this hotel if or when I return to the Isle of Wight. The hotel was fine for what we paid,shame you cannot select other travellers there ...The odd one or two at least!

We stayed at the Burlington as part of a five day package tour with National Holidays. The bedroom was very spacious with a double wardrobe and two sets of drawers besides the two sets of bedside drawers. A hair drier was provided as was tea and coffee facility. The room was en suite with toilet shower and wash basin. A very tiny thing that probably applies only to myself is that a chair would have been really helpful. The hotel is very clean and a pleasure to stay in. All the staff without exception were very pleasant and at the same time professional. The dining room was really nice with white linen tablecloths on the tables. The meals were always well presented and enjoyable and always had a vegetarian option. Coffee after the meal was via a self service coffee machine and was as good as you can get anywhere. Entertainment was provided every evening until about 10.30 pm. There was also a small swimming pool and sauna. The pool was excellent for our stay in March but could be a little on the small side high season. Newspapers were not available but there is a grocers literally opposite that sell papers.

by R J Leeds on The Burlington Hotel.

This was our first visit to the Isle of Wight on a National holiday 5 day holiday. The hotel was very nice. We had a large bedroom on the top floor (no.3). We had requested a top floor room as we wanted a quiet room, and it was very quiet. The room was spacious and very clean. The food was excellent with a good choice on the evening menu. The breakfast was also very good but a bit limited on choice.All the meals were well cooked. The staff were all really friendly and helpful. We really enjoyed our first visit to the Isle of Wight.

by wetpatch Yorkshire on The Burlington Hotel.

Just returned from a 5 day National Holiday at the Burlington Hotel Sandown, we were apprehensive having read some of the negative comments, however we have just had a fantastic time at the Burlington. On arrival we were greeted at reception by a lovely lady who explained about the wristbands ( for your promotional drinks) given directions to our room. Great ..we asked for a quiet room this is what we were given.we asked for a shower in the en suite..again our this is what we got ..we asked ..guess what all our requests were met .down to the bar we went before dinner there we were greeted by Mark and Matt the funniest guys we have met for a long time who served behind the bar, other reviewers have been critical of the service at the bar ....we did nor experience any of the the service was quick professional and filled with wit and banter...now to the dining room and food...We were so fortunate to be looked after by the incredible Marcella who made everyone feel special, the speed and professionalism of all the waiting staff was exceptional. We will return to the Burlington every member of staff made us feel welcome ,a really well managed organisation

by Muchu76 on The Burlington Hotel.

Had a 4 night break at this hotel with National Holidays, and despite some of the reviews, went with an open mind, and was pleasantly surprised. From the start, our driver, Dave, made the long journey from Yorkshire a lot more bearable, and the trips throughout the stay he was very informative, polite, and helpful - a credit to National Holidays!!Now the hotel...upon arrival, very quick and efficient check in. We were given room 45, a very large 3 bedded room at the front of the hotel with a large bay window which DID offer a limited sea view...but a sea view nonetheless. The room was clean, warm, and plenty of very hot water. Breakfast was a choice of cereal you could help yourself to, along with fruit juices, tea, coffee etc. followed by a choice of eggs on toast( eggs cooked however you liked), or the English breakfast consisting of 1 sausage, 1 rasher of bacon, a hash brown, choice of egg, and either beans or tomato. A lot of people seemed to frown at this.....obviously would’ve rather had a plate full of food so they could leave most of it to be thrown away...but we found this perfectly adequate and it was well cooked and served piping hot.We had to order our evening meal at breakfast time but this was not an issue. A 3 course meal, with a good 4 choices of starter, main, and dessert....again all cooked to a good standard and served hot. The waiting staff were fantastic. Food was served quickly by very friendly staff.The 99p bar was a great source of amusement for us.....so many people complaining....although about what I don’t know!!!! The rules were clearly posted about what was included and what was required etc. but for some people it was obviously too much to take in. Wear your wristband, take your empty glass to the bar to get your next drink, you could only get your own drink etc. Extremely simple but could not believe the number of people who could not grasp the concept. So many complaints about the 99p only getting you half a pint!!!!!...so what!!!!! So a pint was costing £1.98.....there are NOT many places on the I.O.W. where you can get a pint for less than £2......so get over it!!!!!!...as I say...a great source of amusement.The entertainment.....yes....it was by no means earth shattering, but it was ok. A couple of singers and a singer/comedian doing their best to please what was a very difficult crowd. Fair play to them, and I can honestly say, you can bet the complainers there would not have had the ability or backbone to get up on the stage and do any better.All in all I can say we were very happy with our stay at this hotel. The staff were polite and efficient, food and service were good, and the entertainment was fair. The rooms very clean and comfortable. I would certainly recommend this hotel to people and would most certainly be happy to stay there again, and National Holidays....definitely a company to use if you fancy a nice break.

by colin612016 on The Burlington Hotel.

Just return from this hotel and found it to be very good and warm There is no lift but rooms on ground floor and there is a few stairs to get to the room on the first floor not to steep The rooms where very clean and warm The food was off a good standard but came plated up the only think they did not have was grapefruit in the morningIf you want extra teas and milk there where a £1 a pack take some with you The entermment was good but with 3 coach in you cannot all get in the room Where is BUS STOP ABOUT 300yrs away and one just in the high st The town is on a hill so if you can walk the sea front is ok The hotel is a 2 star but of good stand

by Anonymous on The Burlington Hotel.

We have just returned from a 5 day excursion with National Holidays staying at the Burlington Hotel. Our driver Gary was vefy friendly, imfortive and advised on various eating places which were spot on during our day's out,a credit to the company (well done Gary). Our arrival and check with Jackie was quick and given a wrist band (no wrist band no 99pence bar). Our room(22) was spacious with plenty storage space a double and single bed and a view of the sea which was promised. A comfy bed with ample pillows,heating was very good and at points of the evening we had to turn it off and open the window,. The bathroom held a shower with a soap dispenser fitted, plenty clean fluffy towels, (thank you housekeeping). Tea and coffee supplied however these were not topped up (someone told me) you can purchase additional tea, coffee ect from reception, a hairdryer is supplied a.T.V with a good reception internet slow in some areas. The dining room was overseen by Sue along with her team what a lovely lady she gave us some excellant advice about what to do on our free day, she even waved us off this morning. Sue and Carly seen to our dietatry requirements and the food was plenty full, fresh and hot (no waiting to be served) with lots of choice from the daily menu. There was enternment each evening with bingo, quiz ect which was there if you wanted. The pool area was very clean and although the pool's not big it is ample. A short stroll onto the high street and a shorter stroll to the beach which on a windy day was interseting to watch. The local buses take passes so if you have one take it with you, however you can purchase a 12 hour or 48 hour ticket which is worth it to hop on and off to get around the Island (which we did on our free day) There is a bar across the road showing sports and has a pool table but somewhat a local. There is a nicer bar (personel choice) along the street to the left when you leave the hotel food is plenty full but a little dearer but worth it. We would return to the Isle of Wight and would stay at the Burlington without a doubt.

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