Guest Reviews

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Whilst we endevor to go beyond every guests expectations, we know we sometime fall short. Therefore we always appreciate feedback… Good or bad..

 

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The Burlington Hotel.
Average rating:  
 19 reviews
by Maureen Cunningham on The Burlington Hotel.
Burlington Hotel, Sandown

Just had a 5 day break to the Burlington Hotel, Sandown via National Holidays. Only negative is that there is no air con and the room was stiflingly hot, despite opening the windows and the door it made no difference. Fortunately we had taken our own fan which was a godsend. Its a pity the Hotel could not install air con or at least a fan in each room.
The staff there were fantastic, helpful, friendly, hard working, especially in the dining room, they are a credit to the Hotel.

by Debbie De la Haye on The Burlington Hotel.
Fab

Have just come back after 4 nights. Hotel lovely and clean. The staff couldn't have been more helpful. Even the little treat of the towels made into elephants. Breakfast delicious and plentiful. It's a lovely place to stay just 5 minutes from the beach and shops.

by Elizabeth lavender on The Burlington Hotel.
Stay at Burlington Sandown

Just had a wonderful stay at the hotel. Staff were excellent and the food excellent.room was clean ,entertainment in evening very good .look forward to returning in December

by Christine on The Burlington Hotel.
National holidays

Just got back from a weekend at Burlington and had a wonderful time. Lovely staff food and clean bedroom. The only issue was lack of complimentary tea and coffee but it didn't spoil the break excellent value

by Annette Knight on The Burlington Hotel.
Near seafront

We had a good holiday at the Burlington. Food good some grapefruit or prunes would have been welcome at breakfast, not a large english breakfast but a good selection enough for us, dinner was nicely cooked and tasty. Bedroom was clean but dated small onsuite 1970s, our only complaint was the twin beds very uncomfortable badly needed new mattresses staff did put a topper of some sort on but still not good we ended up lying on duvet as well, good job weather was very warm as had sheet over us.

by Colin Cross on The Burlington Hotel.
Thank you Burlington

Just had a lovely holiday on the Isle of Wight at the Burlington Hotel. It is an inexpensive 2 star Hotel that manages to deliver 4 star service. The decor may be a little tired in places, but scrupulously clean with happy, helpful staff. Good food with plenty of choice, amusing entertainment, a small pool and Jacuzzi. They even had a dedicated charging point for electric vehicles.

What more could you ask? Thank you Burlington.

by Emawick on The Burlington Hotel.

The Burlington is clean, comfortable, warm (very) with lovely staff.
Evening entertainment was a laugh, winning the bingo was my highlight!
Breakfast wasn’t the best, I need a good fill to start the day me haha.
Evening meals were lovely, approx 5 different meals to choose from, pre choice at breakfast which makes life much easier for the staff and cuts wastage which is a good thing. 3 courses every night and water on the table, staff were pleasant and helpful.
One evening we got the evening meal time wrong and the hotel manager knocked on our door to ask if we were coming down to eat, ensuring we didn’t miss our meal this is something I’ve never experienced before and a credit to the staffs attitude.
It was my first time on the Isle and the hotel was located in a nice central area, enough to stroll about and explore your surroundings.
I would stay here again and I would recommend for anyone staying over for a few days

by tessa776 on The Burlington Hotel.

I read lots of not so good reviews on here but overall it was a good break. It was a value break so did not expect 5 star which others seem to with the negative comments they made. The problems we had was linked to the coach, so it wouldn't be right to review the hotel with that in mind.

The hotel was close to the beach and shops. We requested rooms close together and that's what we had. The room was okay, decent size. The hotel was overall clean and tidy but there is room for some improvement with decor, shower pressure etc. There were tea and coffee supplies in the room and these were replenished daily. Lots of towels provided. I enjoyed having breakfast and dinner made and although not huge portions (for some), was plenty for me and I cleared my plate every time. Lots of choice and also a children's menu.

The all inclusive deal was good value if you drink a lot although we were not big drinkers others were clearly there to take full advantage of this and we overheard staff complaining to the driver about people's behaviour on our first night whilst we were in our rooms. There was entertainment each night and bingo. We didn't stay long as we had a child with us. What we heard was geared to the age of the majority present.

The main pull was the pool just in case the weather was typically British. We went there on arrival on Friday, towels there. Not a large pool but fine for us to kill some time. We had to ask for the steam room to be switched on but it still wasn't hot enough by the time we left the pool. When we went back on Sunday there was a sign saying closed due to vandalism. I asked reception and they said someone had pulled off some of the mosaic tiles by the jacuzzi, I advised her there were tiles to the side when we used the pool Friday however she advised no one had reported it, however one of the staff had accompanied us to the area on the Friday when they switched on the steam room. We were very disappointed that we could not enjoy it again. There were only 3 children in the hotel and the tiles were off when we first went to the pool. Adults eh? It's a shame that one or two people can spoil things for many!

I would go back to this hotel if or when I return to the Isle of Wight. The hotel was fine for what we paid,shame you cannot select other travellers there ...The odd one or two at least!

by Alan B on The Burlington Hotel.




We stayed at the Burlington as part of a five day package tour with National Holidays. The bedroom was very spacious with a double wardrobe and two sets of drawers besides the two sets of bedside drawers. A hair drier was provided as was tea and coffee facility. The room was en suite with toilet shower and wash basin. A very tiny thing that probably applies only to myself is that a chair would have been really helpful. The hotel is very clean and a pleasure to stay in. All the staff without exception were very pleasant and at the same time professional. The dining room was really nice with white linen tablecloths on the tables. The meals were always well presented and enjoyable and always had a vegetarian option. Coffee after the meal was via a self service coffee machine and was as good as you can get anywhere. Entertainment was provided every evening until about 10.30 pm. There was also a small swimming pool and sauna. The pool was excellent for our stay in March but could be a little on the small side high season. Newspapers were not available but there is a grocers literally opposite that sell papers.




by R J Leeds on The Burlington Hotel.




This was our first visit to the Isle of Wight on a National holiday 5 day holiday. The hotel was very nice. We had a large bedroom on the top floor (no.3). We had requested a top floor room as we wanted a quiet room, and it was very quiet. The room was spacious and very clean. The food was excellent with a good choice on the evening menu. The breakfast was also very good but a bit limited on choice.All the meals were well cooked. The staff were all really friendly and helpful. We really enjoyed our first visit to the Isle of Wight.




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